Frequently Asked Questions
1. Q: Are you a trading company or manufacturer?
A: We are a factory. We have specialized in micro DC motors and DC gear motors for more than 14 years.
2. Q: What is the payment term for a new customer?
A: We can facilitate orders through online assurance systems, supporting Master Card, Visa, and other online payments. We also accept PayPal or TT transfers.
3. Q: I can't find a suitable motor on your website, can you customize one for me?
A: Yes, we can customize motors according to our customers' specific requirements regarding dimensions and parameters.
4. Q: Do you have certificates for your motors?
A: Yes, we have CE, FCC, ISO, and other relevant certifications. If you require specific certificates for your region, we can apply for them.
5. Q: How is your Quality Control managed?
A: We have professional inspectors on every production line. Finished products undergo rigorous testing using advanced equipment including Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
6. Q: Can I request a sample before bulk production?
A: Yes, we provide samples for performance testing to ensure the specifications meet your project needs before proceeding with mass production.